Jet2holidays

Why did the Tracker App state we'd missed our departure transfer on 14/06/26 at 5.25pm (local time in ***) It caused immense stress to the point of panic!

We were at the advised pickup point at 5pm to return a mobility scooter.

Our transfer window was between 17.35-18.05. I checked the Jet2app at 17.15 and went on the live tracker.

No info other than our pickup time had not changed. I checked again at 17.27 and a text box popped up saying we had missed our transfer! I immediately tried calling the provided number and the call was immediately terminated. I was so distressed!

Another couple were also waiting for the same transfer and one of them went to Reception at *** and they messaged the local rep. Several minibuses arrived in the preceeding minutes. We could also see several coaches on the main road passing the slip road of our hotel by. Another minibus pulled up where we were waiting at our designated pickup location.

We then saw a coach pull up and stop on the main road, 100yds away at 17.50. My partner ran over to it and yes, it was our transfer. We had 2 large suitcases, 2 cabin sizes cases, medical equipment and a wheelchair, which i was sitting in. Fortunately the other couple helped with our luggage.

Yes, our return transfer turned up, but the whole experience was extremely distressing!

Why did the 'Live Tracker' give us totally wrong information?

We felt abandoned!

I did take a screenshot of the 'Live Tracker' app again on our journey to the airport, and the information still said we'd missed our transfer, and yet we were physically sitting on the bus!

The app provided completely wrong information and caused terrible and unnecessary distress.

This was our first time as customers of Jet2 and the above experience has shaken my confidence in booking future holidays with Jet2.

It has damaged the trust that i held because of the distress caused by completely wrong information.

It begs the question as to what would have happened if we had booked a taxi transfer to the airport instead? Would we have been recompensed?

What action will be taken to ensure the Live Tracker is factually correct?

Please advise

Hi

I don't have a complaint as Jet2 were absolutely brilliant on our whole trip. But I am reaching out for help with this.

I have items that were left at our hotel and they have responded and have found them and sent a photo of the items found. I asked if I pay, could they post them to me and they have said they aren't able to do this and to contact Jet2 to see how you can help get them back to me.

Please could you let me know and I am obviously willing to pay for the cost of returning them. And/or pick them up from a relevant pickup point in my location if not able to be sent to a direct address.

Our holiday was at *** in ***, ***. We returned on Friday 17/04/26. The booking was made under the reference name ***.

I would really appreciate it if you can help me with this.

Many thanks

***

Hi, I recently had to cancel a booking due to being unable to get travel insurance cover after booking. Both myself and my brother [PERSON_NAME], who was due to travel with me to [GEOGRAPHIC_DATA], are about to receive cancer treatment or have just finished treatment.

I paid in full, and because I was due to travel on the 9th of June, I only received 30% of the full cost. I cancelled within 24 hours of booking and lost over £1100. Is there some way that I can recover the rest of the booking cost? My name is Mr.

[PERSON_NAME], [STREET_ADDRESS].

Sorry, I don't have the booking reference etc. as I deleted it in frustration.